Return Policy


What is your return policy?

We want you to be 100% satisfied with your Pixiri USA LLC purchase. Items in new condition (un-used) can be returned or exchanged within 30 days of delivery. Please note that original shipping charges are non-refundable. If we made a mistake or the item arrived defective, please contact us here and we’ll make things right.

*Final Stock and Warehouse Sale items are not eligible for returns.

Re-stocking fee (upto 50% of sale price) may be applicable on return orders.

How to I return or exchange an item?

To return or exchange an item please follow the steps below:

1. Include a copy of the packing slip or confirmation email from your order.

Mail your return to:

Pixiri USA LLC
Attn: Kristen J. Bates
229 William St, Stoneham
Stoneham, Massachusetts 02180, USA

Once your return is received, your new item(s) will be shipped out at no additional cost or your refund will be issued.